Please be aware that refunds are not available for digital products once the order is confirmed and the product is sent, as they are intangible and cannot be returned. We would like to clarify the circumstances under which a refund may be issued according to the Consumer Rights Act:
- Faulty digital download: If the digital product you have purchased is defective, you have the right to claim against the seller. We, as the seller, can provide a refund if we are unable to assist you in resolving the technical issue or if the product description was misleading.
- Technical problems: If you experience non-delivery of the product due to email or server issues, please contact us for assistance.
- Major defects: Although our PDF products (Cheat Sheets) undergo thorough testing, unexpected errors may occur. If you encounter any major issues, please report them to our technical support.
- Product not-as-described: If the purchased product does not match the description provided on the product page, you must report the issue to our technical support within 14 days of the purchase. Please provide clear evidence to support your claim. Complaints based solely on false expectations or personal preferences will not be honored.
Please note that refunds or credits are not obligated in the following scenarios:
- Change of mind about the service
- Accidental purchase of the service
- Lack of expertise to utilize the service effectively
Our Refund Policy is openly accessible on our website, and by making a purchase through our website, you acknowledge your awareness of and agreement with our Refund Policy statements.