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You have a resident on day shift that is refusing a shower. He has not had a shower in 3 days. How would you respond to this resident?

You are providing perineal care to a resident when a second CNA barges into the room without knocking. What would you say to the CNA?

You have a resident that has specific religious beliefs and has asked the kitchen to not send certain items on her tray. Upon delivering her tray the resident tells you that she cannot eat this tray because of her religious beliefs. As the CNA, what is your next step?

A resident is hitting and kicking you while you and another CNA are trying to provide care. What should you do?

You as the CNA see a nurse give a patient milk, which the patient is allergic to. This nurse has been made aware of the patient’s allergy multiple times and has been asked to stop giving the patient milk on several occasions. What is your next step?

You need to use a hoyer lift to transfer a patient. The patient is a two-assist. You’re in a hurry. You bring the hoyer lift into the room and the resident asks, “Are you going to get someone to help you?” What should you tell the patient?

A patient’s family member comes into the room while you are speaking with the patient. The family member begins to complain about her mother not having a bath since 3 days ago. What would you say to the daughter of this resident?

You walk into your resident’s room and she complains that her right hand which has IV fluids running in it is causing her pain. What do you say to the resident?

You come into work and you are assigned to a different hall than usual. You have a resident that you have never met before. What is the proper way to introduce yourself at the beginning of your shift and what do you call the resident?

You notice your resident is grimacing when you walk into his room. He is reluctant to say that he is in pain. What should you as the CNA do?

You have a resident that says her family never visits her. The resident begins to cry. What should you say to the resident?

Your resident tells you that he is certain that another CNA stole his glasses. What should you say to him?

The nurse asked you to take your resident orange juice. Once you get to the kitchen you can’t remember if the nurse asked you to take the resident orange juice or apple juice. You take apple juice to the resident. The nurse gets angry with you and asks, “can’t you do anything right?!” How do you respond?

You have a resident that is blind. What is the BEST way to communicate with this resident?

You are in a rush to get your morning round of patient care done but your patient is in the middle of a story that he wants to tell you. How should you address this with the patient?

You are taking care of a resident who began hospice care last week. Today she is unable to speak and you are unsure if she can hear. The patient’s daughter is at the bedside. How would you enter her room for private care?

A resident that usually loves going to Bingo game nights is sitting in her room crying. She states that she does not want to go to Bingo tonight. What is your response to her?

The resident’s son is concerned that the resident is not receiving proper care at the facility that you work at. What is your response to the resident’s son?

You have a patient that pushes his call light every few minutes. Most of the time the patient just wants to talk. What is your response to the patient?

You are going to perform a full bed change on a resident. What is your first step in communicating the steps with the resident?