CNA Client Rights Practice Test with Answers

Question 1

A resident refuses to have their morning vital signs taken. What should the CNA do first?

Accepted Answer

Respect the refusal and try again later. Correct: B. Residents have the right to refuse care; CNAs must respect the choice and offer to take them later unless omitting them is unsafe for their care. Incorrect: A. In a resident facility, vital signs are important but not mandatory. They should not be taken against the resident's will. C. Taking them anyway violates resident rights. It could also be seen as abuse. D. Threatening the patient can be seen as abuse.

Question 2

A resident asks the CNA not to share their diagnosis with visitors. What should the CNA do?

Accepted Answer

Respect the resident's request. Correct: B. Residents control who receives their health information. It is also against the law to reveal information about any resident unless it is necessary for their care, such as to the doctor or the nurse. Incorrect: A. Family does not automatically have access. C. Pressuring the resident undermines autonomy. D. Sharing without consent violates confidentiality.

Question 3

A resident complains that the staff are rough during transfers. What is the CNA's best response?

Accepted Answer

Apologize and report the complaint to the nurse. Correct: B. Residents have the right to voice grievances; CNAs must report them. Incorrect: A. Dismissing concerns violates dignity. C. Minimizing the complaint is unprofessional. D. CNAs must report concerns through proper channels.

Question 4

A resident wants to wear their own clothing instead of the facility gown. What should the CNA do?

Accepted Answer

Allow the resident to wear their own clothes. Correct: B. Residents have the right to personal choice and dignity. Incorrect: A. Gowns are not mandatory unless medically necessary. C. Laundry convenience does not override rights. D. Forcing clothing choices violates autonomy.

Question 5

A resident wants to practice their religious ritual before bedtime. Which response by the nurse aide supports the resident's request?

Accepted Answer

Of course, is there anything I can do to help you get ready?. Correct: B. Residents have the right to religious freedom. Allow them to practice their ritual. Offer help to ensure that it will also be safe. Incorrect: A and D. Facilities must allow reasonable religious practices. It does not matter if others see them unless the resident asks for privacy. C. The time would be the resident's choice. It would be unprofessional to make them feel like they were doing something wrong.

Question 6

A resident wants their door closed at night. What should the CNA do?

Accepted Answer

Close the door unless safety requires otherwise. Correct: A. Close the door unless safety requires otherwise. This will support privacy and personal preference. An important note: in most facilities, the door can be closed but not locked in case of an emergency. Incorrect: B, C, and D. Unless medically required, doors can be closed. Ignoring the request does not allow the resident their rights. They do not have to have family stay with them.

Question 7

If asked to sign a resident's will, the CNA should:

Accepted Answer

Arrange for case management to assist the resident. Correct: C. Arrange for case management to assist the resident. Residents have the right to management of personal funds. A referral to someone who can arrange witnesses is appropriate. Incorrect: A, B, and D. It is not within the CNA's scope of practice to assist in legal matters. Notifying the family should not be a decision made by the CNA.

Question 8

A resident asks the CNA to read their mail to them. What should the CNA do?

Accepted Answer

Read the mail privately with the resident. Correct: A. Read the mail privately with the resident. Residents have the right to private communication and assistance. Incorrect: B. Opening mail without permission violates rights. C. Assistance with mail is allowed. D. Having another resident read the mail would violate privacy.

Question 9

A resident tells the nurse aide that they feel unsafe with one of the staff members who works at night. What should the CNA do?

Accepted Answer

Report the concern immediately to the nurse. Correct: B. Report the concern immediately to the nurse. Residents have the right to be free from abuse. Incorrect: A. No comment from a resident saying they feel unsafe should be ignored. C. Telling the resident they are mistaken does not respect the patient. They have a right to ask for help with their concerns. D. It is not within the scope of practice for the CNA to handle a complaint of abuse against a staff member. This must be handled by the supervisor or other individuals trained in these situations.

Question 10

A resident tells the nurse aide, "I wish my life would just end." Which response by the nurse aide is correct?

Accepted Answer

"You need to talk to someone who can help you work through this.". Correct: C. All threats of self-harm are reportable and must be investigated by qualified practitioners. It is not within the CNA's scope of practice to determine how serious a resident's comment is. Patient safety is the responsibility of all staff. Incorrect: A. Dismissing the statement as something everyone says fails to take the comment seriously. B. This response is inappropriate and unprofessional. D. Suggesting the resident change their habits does not address the safety concern and is dismissive.

Question 11

The CNA is caring for a resident who is occasionally confused. The resident reports that something was taken from their room. The CNA should:

Accepted Answer

Help the resident look for it. Correct: B. Help the resident look for it. Residents have the right to keep and use their belongings. The resident may have been confused and the possibility that the item was misplaced needs to be explored. If it is not found, it should be reported to a supervisor. Incorrect: A. It does not matter what the item was worth. C and D. There is no need to call the police or the Power of Attorney at this time.

Question 12

A CNA notices an item that belongs to a resident inside another staff member's backpack. What is the most appropriate action for the CNA to take?

Accepted Answer

Ask the staff member about the item and report the concern if the explanation seems inappropriate. Correct: D. Residents have the right to keep and use their personal belongings, and staff must protect those rights. If a CNA notices a resident's property in another staff member's possession, they should not assume it was a gift or take the item themselves. The appropriate action is to ask the staff member about it and report the concern to the nurse or supervisor if the explanation seems inappropriate. CNAs are required to report any situation that may involve theft, misuse of resident property, or unprofessional conduct. Incorrect: A. An assumption should never be made in this situation. B. Calling the police is premature before speaking with the staff member and reporting to a supervisor. C. Removing the item from another staff member's belongings without authorization is not appropriate.

Question 13

If a resident is found crying in a common area, the CNA should:

Accepted Answer

Guide the resident to a private area and ask what is wrong. Correct: A. Guide the resident to a private area and ask what is wrong. Residents have the right to confidentiality of personal and clinical information. The care team should provide emotional support in addition to physical care. Compassion includes listening. Incorrect: B. Leaving the resident alone does not address their emotional needs or ensure their safety. C. This response is disrespectful and violates the resident's right to dignity. D. Calling the family is not the first step; the CNA should first address the resident's immediate emotional needs.

Question 14

If a resident reports that a family member is stealing money, the CNA should:

Accepted Answer

Notify the supervisor or case manager. Correct: C. Notify the supervisor or case manager. Residents have the right to manage their own money. They should feel that their belongings and money are kept safe. Residents' rights include freedom from abuse, neglect, or mistreatment. Financial abuse is reportable. Incorrect: A. Reassuring the resident without investigating the concern does not protect their rights. B. Questioning the resident's account is dismissive and fails to take the concern seriously. D. Sharing the concern with another family member could compromise the investigation and violates confidentiality.

Question 15

A resident reports to the CNA that a family member hurt them during a visit and insists it be kept a secret. The CNA should:

Accepted Answer

Notify the nurse or supervisor. Correct: C. Notify the nurse or supervisor. Residents have the right to freedom from abuse, neglect, or mistreatment. The CNA is required to report suspected abuse. The situation should be investigated if it appears a resident's rights are not being honored. Incorrect: A. Dismissing the resident's report is disrespectful and fails to protect their safety. B. Calling the police is not the CNA's first step; the report should go to the nurse or supervisor, who will determine next steps. D. Restricting all visitation is not within the CNA's authority and is not an appropriate response.

Question 16

The CNA saw another staff member hide the call bell from a resident who frequently uses it. What should the CNA do?

Accepted Answer

Return the call bell within reach of the resident and report the staff member for neglect. Correct: D. Return the call bell within reach of the resident and report the staff member for neglect. Residents have the right to be free from abuse, neglect, and mistreatment. Removing or hiding a call bell prevents a resident from requesting assistance and creates a serious safety risk. The CNA must ensure the call bell is returned to the resident's reach and report the staff member's behavior to the nurse or supervisor, as failing to respond to a resident's need for help is considered neglect. Incorrect: A. Accepting or ignoring this behavior makes the CNA complicit in neglect. B. Providing a fake call bell gives the resident a false sense of security and does not address the neglect. C. Hourly checks do not replace the resident's right to call for help at any time.

Question 17

A CNA is legally obligated to report:

Accepted Answer

Suspected abuse. Correct: A. Suspected abuse. Residents have the right to be free from abuse, neglect, or mistreatment. CNAs are mandated reporters and must report any suspected abuse to the nurse or supervisor. Incorrect: B. Residents have the right to refuse medication and treatment; this is not something the CNA is legally obligated to report as a violation. C. Residents have the right to make personal choices, including smoking in designated areas. D. Family visitation is not a reportable obligation.

Question 18

Which of the following correctly states a resident's right?

Accepted Answer

The right to privacy and respect. Correct: D. Residents have the right to privacy and respect. Residents have the right to considerate, respectful care and to confidentiality of their personal and clinical information. Incorrect: A. Treatment costs must be paid; residents cannot refuse payment for services received. B. Residents have no right to sell or give away another resident's belongings. C. Residents cannot physically push or assault staff members; this would constitute assault.

Question 19

If a resident prefers to take a bath at night even though she is scheduled in the morning, the CNA should:

Accepted Answer

Help the resident as needed to bathe. Correct: A. Help the resident as needed to bathe. Residents have the right to free choice in participating in planning their care and treatment. An effort should be made to allow the resident's preferences if it can be done safely. Incorrect: B. Preferring a different bath time is not non-compliant behavior; it is the exercise of a resident's right to personal preference. C. Insisting the resident wait overrides their right to choose. D. Telling the resident you are too busy fails to honor the resident's rights and preferences.

Question 20

A resident prefers to spend time alone. The CNA should:

Accepted Answer

Remind the resident to notify staff if anything is needed. Correct: B. Remind the resident to notify staff if anything is needed. Residents have the right to choose to participate in social, religious, and community activities or to decline participation. An effort should be made to allow the resident's preferences if it can be done safely. Incorrect: A. Checking in excessively does not respect the resident's preference for solitude. C. Notifying the family implies a problem exists when the resident is simply exercising their right to privacy. D. Encouraging participation when the resident has expressed a preference to be alone does not honor their right to choose.

CNA Client Rights Practice Test with Answers

Test Details

This Client Rights Practice Test Is Built for Real CNA Judgment

Michele J. McCarthy

Molly W.

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Common Questions We Always Get

What client rights topics show up most on the CNA exam?

What is the difference between privacy and confidentiality?

Can a resident refuse care, even if it is necessary for their health?

What is the CNA's responsibility if they suspect abuse?

What is the biggest “trap” in client rights questions?

How do I handle a resident’s personal mail?

How do I stop getting tricked by “two correct answers”?

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