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Which of the following is an acceptable way for the CNA to cope with feelings of anger and frustration?
After you have had to complete several assignments that a co-worker didn’t do, what is the best approach?
Which is NOT an example of an open-ended question?
The nurse aide finds a resident sobbing. What is the best thing for the nurse aide to say?
What should a nurse aide do when a resident comes out their room wearing mismatched slippers?
How can the nurse aide BEST help a client who is not accepting a loss?
When a person is admitted to the nursing home, the nurse aide should expect that the resident will
When communicating with a non-verbal resident, the nurse aide should use all of the following EXCEPT
Although a resident says “Fine” when asked how she feels, the nurse aide suspects the resident is in pain because
When asking questions, a good rule to remember is to
A visitor enters the room while the nurse aide is changing the client. How SHOULD the nurse aide respond?
Ms. Smith is a new resident at your facility. What can you do as the CNA?
What are the main components for successful communication?
A common impairment that can complicate effective communication between you and your patient include
To assist residents who are anxious, you should do all EXCEPT
An important rule of communication is to always use “register.” This means
You are assigned to care for a new resident. You do not know what to call her. You should introduce yourself then
Non-verbal communication includes
The best approach if you are not sure how to use a piece of equipment is to
A resident complains that his children never visit. The aide should
Mrs. King wants to know why her indwelling catheter must always be kept below the level of her bladder. You reply
How can the nurse aide show they are interested and listening to a client?
An example of negative body language is
Which is NOT an example of clarification?
Active listening is important because
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